Shipping Policy
We know the importance of timely and correct delivery for your business, and we’ve designed our shipping policy to ensure we meet your expectations and remain competitive. Below you’ll find details on our shipping options, and how we handle rush orders that demand immediate attention
Shipping within Canada:
- Free Shipping: Orders totaling $100 CAD or more (before applicable taxes) qualify for free standard shipping within Canada.
- Real-Time Shipping Costs: For orders under $100, we have a flat rate of $30.00, which would be reflected during the order check out.
- Shipping Carriers: We use a variety of carriers; Canada Post, FedEx, UPS and Purolator. If you have a preference, please include this in the order notes, additional cost may apply.
- Order Processing: Orders are typically processed and shipped within 1–3 business days. You will receive an email notification with tracking information once your order has shipped.
- Shipping Delays: While we strive for timely delivery, unforeseen delays may occur. In such instances, we will promptly notify you and provide updates on your order’s status.
Rush Orders:
For rush orders or expedited shipping requests, please contact us directly at sales@gotparts.ca or (647) 795-0492. We will make every effort to accommodate your needs and provide the fastest possible shipping solutions.
Local Pick up .- We offer local pick on regular business hours 9:00 to 17:00 excluding weekend and statutory holidays
At check out, select ‘local pick-up’ and you’ll get a notification when your item is ready along with pick up instructions and hours.
5230 South Service Rd. unit 108 Burlington, ON, L7L 5K2
Having an issue:
We aim to ensure your orders arrive accurately and on time. However, if you experience any issues, such as a delayed, lost, or incorrect order, please contact us immediately at sales@gotparts.ca or (647)-795-0492. We are committed to resolving any shipping discrepancies and ensuring your satisfaction.
International shipping
Unfortunately we currently do not offer wholesale outside of Canada at this time.